Frequently Asked Questions
Everything you need to know about Volcom gear and orders.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your Volcom account and visiting the 'Order History' section.
What is your return policy?
We offer free returns on all domestic orders within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, Volcom ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your specific region.
How do I find the right size?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for interest-free installments.
Are your products covered by a warranty?
Yes, Volcom offers a limited warranty on specific items like outerwear and bags against manufacturing defects. Please contact our customer service team with photos of the defect to start a claim.